Shipping Policy

Effective Date: December 30, 2024

At Nova Monitor Guru, we are committed to providing our customers with timely and efficient delivery services. Below, you will find all the essential information related to our shipping processes, including shipping rates, methods, delivery timeframes, and international shipping policies.

1. Shipping Methods and Rates

We offer several shipping methods based on your location, preferences, and the weight of your order. The shipping fees will be calculated at checkout, and you will have the option to choose your preferred shipping method. Please note that shipping fees are non-refundable.

  • Standard Shipping: This is our most affordable option and typically takes 5-7 business days for delivery, depending on your location.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options that generally take 2-3 business days.
  • Overnight Shipping: For urgent orders, we provide overnight shipping for delivery within 1 business day. This option may incur additional charges, and availability depends on the delivery location.

Shipping Rates: Shipping fees depend on various factors, such as the weight of your order, shipping destination, and the shipping method selected. You will be provided with an estimated total shipping cost before completing your order.

2. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days from the time the order is confirmed. Please note that orders are processed only during business days (Monday to Friday, excluding holidays).
  • Order Confirmation: Once you place an order, you will receive an email confirmation with details of your purchase and estimated delivery time.

3. Shipping Locations

We ship to most locations within the United States, including Alaska and Hawaii. We also offer international shipping to certain countries. Shipping rates and delivery times for international orders will vary depending on the destination.

  • Domestic Shipping: We offer free standard shipping for orders over $50 within the United States. Additional fees may apply for expedited or overnight shipping methods.
  • International Shipping: We ship to select international locations. Shipping costs, delivery times, and any applicable customs duties or taxes will be calculated at checkout based on the delivery address. Please note that international customers are responsible for any additional import taxes or customs fees incurred at the time of delivery.

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your delivery through the carrier’s website.

  • Tracking Information: If you have any issues tracking your order, please feel free to contact our customer service team at info@novamonitorguru.net for assistance.

5. Delivery Timeframes

  • Domestic Shipping:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (available for select locations)
  • International Shipping:
    • Delivery times may vary based on the destination country. Typically, international orders take between 7-14 business days for delivery. However, please be aware that customs delays and other factors may affect the delivery time.

6. Shipping Delays

While we strive to ensure timely delivery, there are several factors beyond our control that can lead to delays in the shipping process, including but not limited to:

  • Weather conditions
  • Carrier delays
  • Customs processing for international orders
  • High demand or holidays

If there is an unexpected delay with your order, you will be notified as soon as possible, and we will work with the carrier to resolve the issue.

7. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at info@novamonitorguru.net. We will assist in filing a claim with the carrier and provide guidance on the next steps. Depending on the circumstances, we may offer a replacement, refund, or other resolutions.

  • Lost Packages: If your package is marked as delivered but you cannot locate it, please contact the carrier for more information. If the package is deemed lost, we will work with you to find a suitable solution.
  • Damaged Packages: If your order arrives damaged, please take photos of the packaging and the product, and contact us within 7 days of receiving the item. We will guide you through the process of filing a claim and will provide a replacement or refund as necessary.

8. Customs Duties and Taxes (For International Orders)

International customers are responsible for any additional charges such as customs duties, taxes, or fees that may be levied by the destination country. These fees are not included in the shipping cost and will be calculated at the time of importation. Please check with your local customs office for details about any charges that may apply before placing your order.

9. Change of Address

If you need to change the delivery address for your order, please contact us as soon as possible. We can make address changes before the order is shipped, but once it is shipped, we are unable to modify the delivery address. Please double-check your shipping information before finalizing your order to avoid delivery issues.

10. Shipping Insurance

While we take great care to package your items securely, we recommend opting for shipping insurance during checkout for added peace of mind. Shipping insurance covers the cost of lost, stolen, or damaged packages. If you choose not to purchase shipping insurance, you acknowledge that Nova Monitor Guru is not responsible for lost or damaged goods once they leave our facility.

11. Return Shipping

If you wish to return an item, please refer to our Refund and Return Policy for detailed instructions. Unless the product is defective or the return is due to an error on our part, the customer is responsible for the return shipping fees. Return shipping costs are non-refundable.

  • Return Instructions: To initiate a return, please contact our customer service team at info@novamonitorguru.net for return authorization and shipping instructions.

12. Customer Service

If you have any questions regarding shipping, please do not hesitate to contact us. Our customer service team is available to assist with tracking, shipping concerns, or any other inquiries related to your order.