Refund and Returns Policy for NovaMonitorGuru

Effective Date: December 30, 2024

At NovaMonitorGuru, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, this Refund and Returns Policy explains how to return products and request refunds. By purchasing from us, you agree to the terms outlined in this policy.

1. Return Eligibility
You may return products purchased from NovaMonitorGuru within 30 days of the delivery date for a full refund or exchange, provided the following conditions are met:

  • The product is unused, in its original condition, and in its original packaging.
  • Any accessories, manuals, or parts included with the product are returned.
  • The product is not damaged, modified, or altered after delivery.
  • Products such as software, opened products, and custom orders are not eligible for return unless defective.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at info@novamonitorguru.net or call us at (703) 437-4701. Provide your order number and the reason for the return. Our team will provide you with a Return Authorization Number (RAN) and return instructions.

3. Return Shipping Costs

  • Defective or Damaged Products: If the product you received is defective or damaged, we will cover the return shipping cost. Please contact us immediately to initiate a return for a damaged or faulty product.
  • Change of Mind or Incorrect Order: If you are returning a product for reasons other than defects (e.g., change of mind or incorrect order), you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the product is safely returned.

4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If the return is approved, a refund will be issued to the original payment method. Please note that it may take 7-10 business days for the refund to appear on your account, depending on your payment provider.

5. Exchanges
If you would like to exchange an item for a different product, please follow the return process and place a new order for the replacement item. If the new product is of higher value, you will be charged the difference. If the new product is of lesser value, we will issue a refund for the difference.

6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will arrange for a return, offer a full refund, or send a replacement depending on your preference. Please keep the original packaging for any defective or damaged items to expedite the return process.

7. Non-Returnable Items
Certain items are non-returnable, including:

  • Software or digital products once opened.
  • Custom orders or personalized products.
  • Gift cards or similar items.

8. Restocking Fees
In certain cases, a restocking fee may apply to returns for reasons other than product defects or errors. This fee will be deducted from the refund amount. We will notify you of any applicable restocking fees prior to processing the return.

9. Changes to This Policy
NovaMonitorGuru reserves the right to modify this Refund and Returns Policy at any time. Any updates will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website or make purchases, you accept the revised policy.

10. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

By purchasing from NovaMonitorGuru, you acknowledge that you have read, understood, and agree to the terms of this Refund and Returns Policy. Thank you for choosing us for your laptop and PC needs!