Payment Policy

Effective Date: December 30, 2024

At Nova Monitor Guru, we strive to make your shopping experience as smooth and secure as possible. Our Payment Policy outlines the terms and conditions related to payment methods, billing information, and payment security. By placing an order with us, you agree to comply with the terms set forth in this policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods to accommodate our customers’ preferences. You can choose one of the following options at checkout:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: PayPal is available as a secure alternative for customers who prefer to use their PayPal account for payments.

  • Apple Pay & Google Pay: For customers who prefer mobile payment solutions, we accept Apple Pay and Google Pay.

  • Bank Transfers: We also offer bank transfers for customers who wish to pay directly from their bank account. Bank transfer payments may require additional time for processing.

  • Gift Cards: If you have a gift card for Nova Monitor Guru, you can use it as payment. Please note that gift cards must be redeemed at checkout and cannot be exchanged for cash.

2. Currency

All prices listed on Nova Monitor Guru are in US Dollars (USD) unless otherwise specified. For international customers, the final payment will be processed in USD. Your bank or payment processor may convert the currency to your local currency at the current exchange rate.

3. Order Confirmation and Authorization

Once you place an order, we will send you an order confirmation email detailing the items, prices, taxes, and shipping fees associated with your purchase. This email serves as confirmation that we have received your order, but does not guarantee product availability until the payment has been fully processed.

  • Payment Authorization: After submitting your payment details, we will perform an authorization check to ensure the validity of your payment method. This is a standard procedure to protect both parties from fraudulent transactions.

  • Payment Processing: After the payment is authorized, the payment will be processed and the order will be confirmed for fulfillment. If we encounter any issues with processing your payment, we will notify you promptly.

4. Payment Security

We take the security of your personal and payment information very seriously. Our website uses industry-standard encryption protocols, such as SSL (Secure Socket Layer), to ensure that your payment data is transmitted securely. We adhere to the highest security standards, including PCI-DSS compliance, to protect your payment information.

  • Secure Checkout: During the checkout process, our website will encrypt your payment details to prevent unauthorized access. If at any time you feel uncomfortable with the payment process, please feel free to reach out to our customer support team.

  • Fraud Prevention: To prevent fraudulent transactions, we may request additional verification from customers who place high-value orders or orders from high-risk locations. This may include confirming your identity or providing documentation to support your purchase.

5. Billing Information

To process your payment, we require accurate and complete billing information, including:

  • Full name
  • Billing address (matching the address on file with your payment method)
  • Phone number
  • Email address

It is important to provide correct billing information to ensure your order is processed efficiently. Inaccurate billing details may result in delays or cancellations of your order.

6. Payment Authorization Holds

In some cases, when you place an order, we may place an authorization hold on your payment. This hold is temporary and may reflect as a pending charge on your account until the order is processed. Once the payment is confirmed and the items are shipped, the hold will be released.

7. Order Cancellations and Modifications

Once an order is placed, we begin processing it immediately to ensure timely fulfillment. As a result, we are unable to modify or cancel orders once they are confirmed. However, you can contact us if you wish to cancel an order, and we will try to accommodate your request if the order has not yet been shipped.

  • Canceling an Order: If you wish to cancel an order, please contact us within 24 hours of placing the order. We will do our best to halt the shipment process, but this may not always be possible. Once an order has been shipped, it cannot be canceled.

  • Modifying an Order: If you wish to modify your order (e.g., change the shipping address or add items), please contact us immediately after placing the order. However, changes to an order can only be made before it is shipped.

8. Taxes

Sales tax is calculated based on your shipping address and is added to the total cost of your order during checkout. The tax rate varies depending on the state or region you are purchasing from.

  • US Customers: Sales tax will be applied to orders shipped to US-based addresses in accordance with state and local tax laws.
  • International Customers: Sales tax and customs duties may apply to international orders, and the recipient is responsible for paying these additional fees. Please check with your local customs office for more information.

9. Payment Issues and Declines

If your payment is declined or there is an issue with processing your payment, we will notify you via email. It is important to review the payment details you provided and resolve any issues with your bank or payment provider promptly.

  • Declined Payments: If your payment is declined, we will attempt to process the payment again. If the issue persists, please contact your payment provider to resolve the issue. We will not ship your order until the payment has been successfully processed.

10. Refunds and Disputes

Refunds will only be issued according to our Refund and Returns Policy. Please refer to the refund and return section for details regarding eligibility and procedures.

  • Disputed Payments: If you dispute a charge with your bank or payment provider, we may request documentation to resolve the dispute. If we determine the dispute is not justified, we may cancel your order and refuse further transactions.

11. Subscription Services and Recurring Billing

If you subscribe to any of our services or products with a recurring billing option, you authorize us to charge your payment method on a regular basis (monthly, quarterly, etc.) until you cancel the subscription.

  • Subscription Cancellations: You can cancel your subscription at any time by contacting us at info@novamonitorguru.net. Please note that cancellations must be received before the next billing cycle to avoid further charges.

12. Pre-orders

If you place a pre-order for a product that is not yet available, we will process your payment when the product is shipped. Pre-order payments are subject to the same terms and conditions as regular orders.

  • Backorders: In the event that a pre-order product is delayed, we will notify you with an updated estimated delivery date. You can choose to cancel the pre-order if you no longer wish to wait.

13. Customer Support

If you have any questions or issues regarding payments, please don’t hesitate to contact our customer support team. We are here to assist you!